Terms & Conditions
Last updated: May 2026
Welcome to The Well Balanced Centre. By accessing or using our website (thewellbalancedcentre.co.uk) and the physiotherapy services we provide, you agree to be bound by the terms and conditions set out below. Please read them carefully before booking or using any of our services.
1. About us
The Well Balanced Centre is a specialist physiotherapy practice based at 49 Edward Road, Haywards Heath, West Sussex, RH16 4QJ, providing home-visit physiotherapy for older adults across Sussex.
2. Bookings and appointments
Appointments may be booked by phone, email or through our online booking system. A confirmation will be sent once your appointment is reserved. Please ensure the contact details you provide are accurate.
3. Cancellations
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
4. Fees and payment
Fees are payable at the time of each appointment unless otherwise agreed in writing. We accept payment by bank transfer or card.
5. Clinical care
All physiotherapy is delivered by qualified, HCPC-registered practitioners. We will discuss your treatment plan with you and obtain your informed consent before commencing treatment. You may decline or stop treatment at any time.
6. Limitations of advice
Information provided on this website, on social media or in any of our written materials is general in nature and is not a substitute for personalised clinical advice. Always consult your physiotherapist or GP regarding any specific health concerns.
7. Website use
The content on this website is provided for general information only. We make reasonable efforts to keep information accurate and up to date, but we make no warranties about its completeness or suitability. You agree not to misuse the website or attempt to gain unauthorised access to any part of it.
8. Intellectual property
All content on this website, including text, images, logos and branding, is the property of The Well Balanced Centre unless otherwise stated. It may not be reproduced without prior written permission.
9. Liability
To the fullest extent permitted by law, The Well Balanced Centre shall not be liable for any indirect or consequential loss arising from the use of this website. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under English law.
10. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
If you have any questions about these terms, please contact us:
- Email: hello@thewellbalancedcentre.co.uk
- Phone: 07852 526916
- Address: 49 Edward Road, Haywards Heath, West Sussex, RH16 4QJ
Please note: these terms are provided as a starting point and may be reviewed and updated by The Well Balanced Centre at any time. For specific legal advice we recommend consulting a solicitor.
